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Summer Barclay

Sr. Business Analyst & Technical Writer

Email: summer.barclay@gmail.com

Website: www.SummerBarclay.com

LinkedIn: summerbarclay

GitHub: Mavyllos

Phone: (480) 703-5525

Mesa, AZ 85210

Summary

Highly motivated and goal-oriented professional with an extensive technical background, experience in content creation, and a lean toward the creative.

Key Strengths

Operations

Experience in requirements gathering and project management. Skilled in creating and maintaining strong relationships with all levels of an organization. Able to independently and proactively manage tasks, projects, and deadlines.

Technical Knowledge

Trained in full-stack web development, using frameworks and technologies such as HTML, CSS, Javascript, and AngularJS.

Areas of Expertise

  • Business Analysis
  • Content Creation
  • Continuous Improvement Process
  • Information Gathering
  • Problem Solving
  • Product Development
  • Project Management
  • Project Planning & Research
  • Requirement Gathering & Analysis
  • Software Development Life Cycle
  • Technical Documentation
  • Web Development

Tools & Technologies

  • Agile (Kanban/Scrum)
  • Atlassian (Confluence/Jira)
  • AWS Cloud
  • Azure
  • CSS/HTML
  • Javascript
  • JSON/XML
  • Markdown
  • Microsoft Office/365 Suite
  • Microsoft Project
  • Node JS
  • NoSQL (CouchDB/MongoDB)
  • SQL (PostgreSQL/MS SQL Server)
  • SharePoint Administration
  • Waterfall

Experience

TRX Services - Remote

Sr. Business Analyst

February 2020 -

Current

Responsible for creating and maintaining an entire suite of internal and external documentation, including hardware and software user guides and QRGs, fillable PDFs and DocuSign templates, new customer "Welcome" emails, release notes, and more. Also responsible for multiple administrative tasks, including maintaining SharePoint libraries and generating new SharePoint project sites.
Additional tasks:
  • Engage with business partners to gather project requirements, business rules, and ensure alignment with development teams.
  • Analyze business requirements and processes through document analysis, interviews, workshops, focus groups, and workflow analysis.
  • Work closely with individual contributors to document siloed processes and job functions for future cross-training.
  • Develop detailed project scope documentation for each deliverable, including requirements, timelines, expectations, and final publication details.
  • Work closely with individual contributors to document siloed processes and job functions for future cross-training.

New Relic, Inc. - Portland, OR

Product Language Writer II

June 2018 -

February 2020

  • Collaborated with other technical writers to design and gather content for an upcoming developer-facing API documentation site.
  • Worked closely with the development team for New Relic Logs, one of New Relics's largest and most successful product launches, to create product launch documentation while still under development and within a very compressed timeline.
  • Headed a project to find, compare, and price replacement CRM platforms as a replacement for the current CRM system (Drupal).
  • Edited, updated, and reorganized several large sub-sections of product documentation to reflect current functionality and bring these documents up-to-date with the approved writing style and standards.
  • Collaborated with development teams and subject matter experts to document functionality changes across the New Relic Platform.

TSYS Acquiring Solutions - Tempe, AZ

Technical Communicator

February 2014 -

December 2016

  • Maintained documentation for multiple APIs, working with each development team to capture and incorporate changes during their development sprints.
  • Partnered with Subject Matter Experts to compile details needed to create accurate, technical content for end-users.
  • Developed user-friendly educational content and reference materials that outline the features and benefits of the solutions; worked closely with both agile- and waterfall-driven development teams to obtain required information.
  • Incorporated elements and illustrations into documents to convey technical concepts in easily understood formats.
  • Developed detailed project scope documentation for each deliverable, including requirements, timelines, expectations, and final publication details.

Relevant Previous Experience

Standard Register - Tempe, AZ

Projects & Implementation Manager

February 2007 -

September 2011

  • Worked with new customer accounts to determine the scope of existing collateral.
  • Created detailed project plans and timelines for new account on-boarding.
  • Facilitated all project-related communications, including updates to leadership and project team meetings.
  • Migrated on-boarded accounts and project information to support teams on completion of project.
  • Education

    Galvanize, Inc - Seattle, WA

    Certificate of Web Development

    July 2017


    Links to my Web Development Student projects can be viewed in my portfolio at www.SummerBarclay.com.

    Summer Barclay — summer.barclay@gmail.com — (480) 705-5525